Mixed messages

When good intentions are not interpreted as intended

Rish Sanghvi

Rish experimented with the idea of connecting to service providers as community members. In being extra kind to a rickshaw driver on a hot day, Rish almost got himself into a hot mess. Learn more about the importance of paying attention to social cues and having a more nuanced response.

Something to think about

What is the difference between a reaction and a response?
Do you harbor expectations for what appropriate responses may be from those whom you are serving? Why can this be problematic?
When have you "missed the signs"? What can you do to be more perceptive when interacting with others?